Francis David
Learning Design Architect
Product Training Rollout — Global Enablement Strategy
Project Overview
Designing a global training rollout and enablement strategy to support the launch of an enterprise Order Management System (OMS) across multiple user roles within a constrained delivery window.
The strategy focuses on role relevance, execution clarity, and measurable adoption outcomes rather than course completion alone.
Framing the Rollout Strategy
The rollout is designed as an operational training system, not a one-time launch program. It aligns learning design, delivery models, and measurement into a single execution plan that can scale across regions and roles.
Training decisions are driven by real product workflows, frequency of use, and business impact rather than generic role labels.
Client Context
The OMS launch involved multiple user groups with distinct workflows, varying levels of system exposure, and limited time for training before go-live.
The client needed a training strategy that balanced speed with relevance—ensuring users could perform critical tasks confidently at launch while supporting sustained adoption post-release.
What this plan is (and isn’t)
- It is a global training rollout and enablement strategy, not a course catalog.
- It supports phased delivery aligned to product readiness and user impact.
- It integrates learning, assessment, and performance tracking.
- It is not a one-size-fits-all training program.
Design Approach
The strategy is built around audience segmentation by task flow and system usage rather than job title. Delivery methods combine self-paced learning, VILT, and sandbox practice based on task complexity and risk.
Scenario-based learning is used to mirror real OMS use cases, while optional AI-enabled support provides in-context nudges and reduces post-launch support load. Measurement is embedded throughout the rollout to track adoption, performance, and confidence.
Key Components
- Role-based audience mapping aligned to OMS workflows
- Modular learning design reusable across phases and teams
- Blended delivery model (self-paced, VILT, sandbox)
- Scenario-based practice tied to real product use cases
- Assessment mapped to skill application, not recall
- Measurement framework linking learning to product usage
Role & Contribution
I designed the end-to-end training rollout strategy, including audience segmentation, delivery models, learning architecture, and measurement logic.
This included defining execution phases, aligning assessments to performance metrics, and structuring supporting tools such as needs trackers, delivery matrices, and ROI measurement frameworks.
Outcome
The strategy provides a repeatable, scalable approach to product training that supports confident user adoption within tight launch timelines.
It demonstrates how training can function as an operational enablement system—supporting performance, tracking impact, and adapting as the product evolves.
Reflection
This work reflects a shift from viewing training as an event to treating it as a system that supports ongoing performance.
By aligning learning design, delivery, and measurement to product workflows, the strategy prioritizes real-world use, accountability, and sustained adoption.
Description
Personal Portfolio
Global training rollout and enablement strategy for enterprise product adoption.