Francis David
Learning Design Architect
Platform Training Rollout — Execution & Enablement Strategy
Project Overview
Designing and executing a structured training rollout strategy to support the adoption of a complex internal platform across multiple user roles, regions, and launch phases.
The work focused on ensuring users could perform critical tasks at the right time, using a coordinated enablement approach rather than isolated training interventions.
Structuring the Rollout
The rollout was designed as a phased execution plan, aligning training delivery with platform readiness, user impact, and business timelines.
Instead of treating training as a single launch activity, the strategy mapped learning touchpoints across pre-launch, launch, and post-launch phases, ensuring continuity of support as the platform evolved.
Client Context
The platform rollout involved diverse user groups with different responsibilities, usage frequency, and risk exposure. Training time was limited, and incorrect usage could directly affect operational outcomes.
The client needed a clear execution model that balanced speed, relevance, and consistency—ensuring users were prepared for launch-critical tasks while avoiding unnecessary training overhead.
What this strategy is (and isn’t)
It is an execution-focused training rollout strategy, not a course plan.
It coordinates learning delivery across roles, timelines, and formats.
It integrates enablement, assessment, and reinforcement.
- It is not a one-time launch communication or generic training calendar.
Design Approach
Audience groups were segmented based on how they interacted with the platform rather than job titles alone. Training formats were selected based on task complexity, frequency, and operational risk.
The execution matrix defined who needed what training, when it was delivered, how it was reinforced, and how readiness was measured. This ensured training decisions were traceable, repeatable, and aligned to real usage scenarios.
Key Components
Role-based audience and task mapping
Phased rollout aligned to platform readiness
Blended delivery model (self-paced, live, guided practice)
Execution matrix linking roles, content, and timing
Readiness and adoption measurement checkpoints
Post-launch reinforcement and support mechanisms
Role & Contribution
I designed the overall rollout architecture and execution logic.
This included defining rollout phases, mapping roles to learning paths, designing the execution matrix, and aligning delivery methods and measurement to operational priorities.
Outcome
The rollout strategy enabled coordinated training delivery across roles and regions while maintaining focus on launch-critical performance.
It supported smoother adoption, reduced last-minute rework, and provided a clear structure for ongoing enablement beyond initial release.
Reflection
This work demonstrates how training execution benefits from architectural thinking.
By treating rollout as a system—rather than a sequence of courses—the strategy prioritised relevance, timing, and sustained performance over completion metrics.
Description
Personal Portfolio
Execution-focused training rollout strategy supporting platform adoption at scale.